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James Ainsworth

James Ainsworth

James Ainsworth



Twitter Customer Service: It’s Personal

 A colleague recently shared an integrated direct mail and email marketing campaign for which she was targeted by a company I respect. We were both surprised by the overly kitschy message and lack of integration with the brand positioning or with the brand name at all. I wondered if this was a rogue campaign that had slipped by without the ...

The Importance of Social Media is Validated: LinkedIn IPO Surges

Today, LinkedIn (LNKD) went public on the NYSE and opened at $83 a share and nearly tripled by noon. What does this mean for businesses? Remember the days when your company blocked off access to social networks because it was a time waster and not relevant to business operations? Today’s reaction validates everyone’s interest and opinion about the importance of ...

Training and Best Practices for Marketers

Marketing has undergone a revolution. The social web has had a huge impact on PPC and SEO. Web analytics and metrics now extend beyond the corporate website. Your email, web content and interactions in the social channels need to be integrated. And marketers are more accountable than ever for metrics, so analytics are imperative. How does a marketer stay up ...

Good evening social media; may we have your Eurovision scores please?

It doesn’t matter if you are in Europe or not, the global appeal of the Eurovision song contest is apparent and spreading further thanks to social media. Pop songs with a hidden political message, the tactical voting of neighbouring, and the dread of being an act that performs and fails to register a score. All of this makes for an ...

Social media and the super injunction

In an age where information (and gossip) is so shareable what does this mean for the regulation of social media? The PHA Media Chairman, Phil Hall, who represents a number of celebrity clients, has said that media injunctions are a valid tool in reputation management in some cases adding that, “Just because it is not possible to police Twitter, it ...

Follow Me, Like Me, Fan Me: Is the Social Ask Overused? [INFOGRAPHIC]

Guest blog post by Sarah Evans, owner, Sevans Strategy Back in March I wrote a post about moving away from the generic social ask. What is a social ask? “Follow me.” “Like me.” “Friend me.” “Become a fan.” “Check in here.” You get the idea. And boy, oh boy, are these “asks” everywhere: our favorite magazine, billboards, store window decals, ...

Traditional Marketing Tactics Don’t Work in the Digital World

Think back to when you were a child. You see a commercial about a toy that seems fun and exciting. You go to school and talk about that new toy with your friends. In the Sunday paper, you see it on sale in a circular. The following week, your friends show off their new toy. Eventually, you convince your parents ...